Select the symptom that best matches your issue and describe the details in the comment box.
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Estimated repair cost
Estimate is based on your selected issue. Coverage for Samsung Care+ customers may vary by plan.
ข้อมูลติดต่อ
กรุณากรอกข้อมูลให้ครบถ้วน
ข้อมูลการจัดส่ง
กรุณากรอกข้อมูลให้ครบถ้วน
Information checklist
Device issue summary
ข้อมูลติดต่อ
ข้อมูลการจัดส่ง
Consent for terms
Please review and acknowledge the terms
T&C
You can access the detailed information by visiting the Term & Conditions page.
Factory reset
I acknowledge that my data will be lost during the repair process as a Factory Reset will be completed as part of the repair.
Software upgrade
As part of Samsung’s standard repair process, the software will be upgraded to the latest version. Samsung cannot downgrade or update it to any other version.
Please take the following measures before shipping
Removal of SIM/memory cards and passwords/locksBefore sending your device for repair, remove any SIM or memory cards and disable all passwords or locks. This ensures full access for service and helps prevent data loss.
By clicking the Insert payment details button a secure payment gateway will open on which you can provide your valid credit or debit card details, the estimated quote amount will be pre-authorised on your card. Prior to sending your device for repairs you are required to complete payment for the non-warranty services selected. Please click the Insert payment details button to process your payment. Please note you will not be issued with your eParcel Returns label(shipping label) until payment has been authorised. Steps for sending your mobile device for repairs to the Samsung Authorised Service Centre
Print a copy of the eParcel Returns label (shipping label)1
Can’t find an exact match?
Select the symptom that best matches your issue and describe the details in the comment box.
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