Unlock Your Samsung Galaxy with a previous screen lock method
Important: The following guide applies if up to 72 hours have passed since you changed your PIN. If you have not changed your PIN, password, or pattern within 72 hours, you need to contact your nearest service center.
Notes:
- The unlocking function using the previous screen lock method (PIN, password, or pattern) is supported on Galaxy models equipped with One UI 6.1 or later.
- This function can be used once per screen lock type after changing your PIN, password, or pattern.
- After changing your screen lock PIN, password, or pattern, the previous screen lock data is stored for 72 hours and then deleted.
The Forgot PIN/Password/Pattern option on the lock screen is activated after 5 or more failed attempts to unlock the device. After using the Forgot PIN/Password/Pattern feature, if the previous lock method is entered incorrectly 3 times, no further attempts will be allowed.
Step 1. Tap Forgot PIN? when the link appears.
* The link will refer to your screen lock type.
Step 2. Enter a previous PIN > Tap OK.
Step 3. To change your current screen lock, select a screen lock type.
Step 4. Enter your new PIN, password, or pattern > Tap Continue.
Step 5. Re-enter your new PIN, password, or pattern > Tap OK.
Enable the remote unlock option in the Smart Things Find feature:
Step 1. Go to Settings > Biometrics and security.
Step 2. Go to Find My Mobile.
Step 3. Enable the remote unlock option.
That's it! Now that you have this feature enabled, you can unlock your smartphone in case you forget your password:
Step 1. Log in to The SmartThings page using your Samsung account, and then click the Log In Button again.
Step 2. The mobile device registered to your Samsung account will appear on the right side of the screen. If you have multiple devices registered under the same Samsung account, be sure to select the device that needs to be remotely unlocked, then click the Unlock icon.
Step 3. Once you click Unlock, a pop-up window will appear asking you to verify your Samsung account password. After entering your password, click the Next button.
The pop-up window will close automatically, and another window will appear with the result of remotely unlocking your device. Done!
If you do not wish to save the previous lock method (PIN/password/pattern), please refer to the instructions to delete it.
Step 1. Open Settings Tap Lock screen and AOD.
Step 2. Tap Secure lock settings.
* The Secure lock settings button appears only if you have set a pattern, password, or PIN for the lock screen.
Step 3. Tap Delete previous pattern..
* The Delete option for the old pattern, password, or PIN appears differently depending on the screen lock method currently set up.
Step 4. Tap Delete
Service Centers
Locate the nearest Samsung service center to have your product checked.
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