Galaxy Battery

If fast charging is not working, check your settings to see whether the fast charging options are enabled or not.

01. Go to ‘Battery and device care' in ‘Settings’ and tap 'Battery'.
02. Tap ‘More battery settings’.
03. Check the status of 'Fast charging', 'Super fast charging', and 'Fast wireless charging' under the ‘Charging’ category on the bottom.

※ You cannot fast charge your phone using a regular power adapter.
※ If fast wireless charging is not working, check your settings as listed above and make sure you are using a fast power adapter.

If the temperature of your environment is too high or too low, the device’s safeguard may slow down the charging speed.

We recommend charging your device at room temperature for fast, stable charging.

If you are charging with a power cable connected to a computer, the voltage will be less than that of a power adapter, resulting in a slow charge. For the best results, we recommend using a power adapter.

- If there is a foreign object stuck inside the charger port or power cable, the device's safeguard may shut off charging for its protection. With a soft brush, remove the foreign object and try charging again.

- For wireless charging, if there is a foreign object located between the device and power adapter, the charging may be slowed. Remove the foreign object and try charging again.

- If there is any moisture detected inside the charger port or power cable, the device's safeguard will notify you that moisture is detected and will shut off charging.

Try again after the moisture is removed.

※ If moisture is detected (water drop icon), unplug the power adapter from your device. Charging with moisture can lead to charger port corrosion and damage to the device. If the charger port corrodes, visit your nearest Samsung Service Center for device repair.

Charging may be slowed if power cable is not properly connected to the device or power adapter, if the connector pin is altered due to long periods of use, or if the surface is corroded due to foreign objects.

If charging continues in this state, the device may be damaged or may overheat. We recommend visiting your local Samsung Service Center for advice.

The device may overheat if you started charging without closing certain apps. If you think the device is overheating, close all running apps and unplug the power adapter. Resume charging once the device has cooled down.

If the power cable or the device's charger port is damaged, it may overheat.

Replace it with a new power cable or visit a Samsung Service Center to have it repaired.

Check for any foreign metallic or magnetic objects located between the device and the power adapter, remove the object and separate the device from the power adapter.

Resume charging once the device has cooled down.

If the device is charged with its case on, it may overheat due to confined space. Resume charging after removing the case.

If charged in a hot environment, such as inside a car on a hot summer day, charging may stop protecting the device.

Try charging in a cooler environment.