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| Service Centre | Hong Kong | Langham Place (Mong Kok) Causeway Bay Plaza (Causeway Bay) | 11:00 - 18:00 | Closed | Normal Service | ||||
| Telecom Service One Ltd. (Kwun Tong) | Normal Service | Closed | |||||||
| Wah Fung Computer Services Ltd. (Kwun Tong) | 10:00 - 17:00 | Normal Service | Closed | ||||||
| Macau | 10:30 - 19:30 | Closed | Normal Service | ||||||
| Service Hotline | Customer Service Hotline (3698 4698/ 0800 333) | Normal Service | |||||||
| Live Chat (CS chat)/ WhatsApp | |||||||||
| Online Shop Service Hotline (3698 4633/ 0800333) | |||||||||
| Chat with a Samsung Expert (ePromoter) | |||||||||
| Samsung Experience Store (Service Counter) | Central | Normal Service | 12:00 - 18:00 | 11:00 - 19:00 | Normal Service | ||||
| Tsim Sha Tsui | |||||||||
| Mong Kok | |||||||||
| Kai Tak | |||||||||
| Tsuen Wan | |||||||||
| Tsuen Kwun O | |||||||||
| Yuen Long | |||||||||
| Taikoo | 12:00-19:00 | ||||||||
| Kowloon Bay | 11:00 - 19:30 | 11:00 - 21:00 | |||||||
| Shatin | Closed | 11:30 - 20:30 | |||||||
| On-site Repair / Installation Service | Hong Kong | Until 16:30 | Closed | Normal Service | Closed | ||||
| Macau | Closed | ||||||||
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