S pen disconnection error
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Q1: My S Pen is disconnected after update air command app
Q2: When I take out the S pen and plug it in again, there is a notification that the S pen has been disconnected in the notification window.
A: This may occur when the permissions of Air Command app regarding ‘Nearby devices’ and ‘Physical activity’ are initialized in Android S OS. Please check the following items.
Settings > Advanced features > S Pen > Air actions > More(3 vertical dots) > Reset S Pen > Allow ‘Nearby devices’ permission
Settings > Apps > Show system apps >Air command > Permissions > Allow permissions of Nearby devices and Physical activity
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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