How to Report Error using Samsung Members? (Hong-Kong version)

Last Update date : Jan 29. 2026

Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Q : How to report errors using Samsung Members application?

1 Long press Samsung Members icon on Apps screen and Tap Error reports
Samsung Members, errors, error reports, report errors
2 Tap OK on agreement popup for sending system log data
send feedback, Samsung Members, send system log data
3 Select Symptom category
Send feedback, Samsung Members, error symptom
4 Describe problem in detail and SEND.
Error reports, Samsung Members

- This document was updated in May 2019 and for reference only.
- This document is based on Android operation system (OS) 9 (Pie).
- All specifications and descriptions provided herein may be different from the actual specifications and descriptions for the product. Samsung reserves the right to make changes to this document and the product described herein, at anytime, without obligation on Samsung to provide notification of such change. All functionality, features, specifications, GUI and other product information provided in this document including, but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice or obligation. The contents within the screen are simulated images and are for demonstration purposes only.

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