How to start Remote Management for Smartphone?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
1. Download the "Smart Tutor" from Samsung GALAXY Store (or Play Store) and install on your Android device.
2. Call 3698 4698 SAMSUNG Contact Center. Open "Smart Tutor", select "Location" and agree the "Terms and Conditions".
3. Enter the 6 digits Pin# given by a tech expert.
4. Once connected, a tech expert will diagnose your mobile.
5. If you want to terminate the remote service, please tap "Disconnect" menu.
For more information, please visit https://www.samsung.com/hk_en/support/remoteservice/.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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