How to force reboot your Samsung Galaxy smartphone
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Watch the video on "How to force reboot your Samsung Galaxy smartphone":
If your device is unresponsive, force reboot your device with just one simple step.
Step 1: Press and hold the power button and volume down button simultaneously for more than 7 seconds
Step 2: Your device will reboot
Note: Ensure your device is sufficiently charged before performing force reboot
To prevent your device from being unresponsive, please follow the given steps.
1.1 Go to Settings
1.2 Tap Battery and device care
1.3 Tap Storage
1.4 You can check the internal storage use here
Note: Maintain at least 20% free storage space in your device
2.1 Go to Settings
2.2 Tap Battery and device care
2.3 Tap Optimize now
2.4 Optimization in progress
2.5 Tap Done
Using "Samsung Music" as an example:
3.1 Long press the app
3.2 Tap Uninstall
3.3 Tap OK
4.1 Go to Settings
4.2 Tap Software update
4.3 Tap Download and install
4.4 Tap Download
4.5 Tap Install now
4.6 Software will be updated
5.1 Go to Settings
5.2 Tap General management
5.3 Tap Reset
5.4 Tap Factory data reset
5.5 Tap Reset
5.6 Tap Delete all
Note: Take a backup of your phone's data and remove google account
Note: Steps may vary as per the device model, OS/One UI version, and country
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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