How I set the update for FOTA service?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
If new SW comes out, for FOTA, you can set the software update as auto update or manual update.
you can update the software(firmware) through FOTA. if it is not the unlimited data, it is recommended to use
WIFI environment.
Q & A
Q: Will my contacts and photos be deleted after updating via the Internet?
A: All data of users will be kept after the update, but we still recommend that you back up your data regularly.
Q: When I did a network update, I found that I needed to use mobile data. Will I be charged?
A: Depending on your data service provider's policy, we recommend that you use a Wi-Fi network for network updates.
Q: What should I do if my phone shows "Update failed" when I update it?
A: If you have problems updating your mobile phone, please make an appointment with Samsung Service Center for our customer service specialist to serve you.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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