The touchpad doesn’t work when restoring after system image backup

Last Update date : Feb 03. 2026

Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

  • Touchpad doesn’t work when booting in Windows after restoring 
  • Yellow exclamation point on Intel Serial I/O Host Controller in Device Manger

 
This problem is due to a conflict between the driver included in the system image and the Intel Serial I/O driver.
Uninstall the device, then use Samsung Update to reinstall the driver to solve this problem.

You can solve this problem as follows:

1 Right-click the [Start] button on the taskbar, then open [Device Manager].
2 Select [System devices].
3 In Intel Serial I/O drivers, right-click [Intel Serial I/O I2C Host Controller] and [Intel Serial IO GPIO Host Controller], then click [Uninstall device] to uninstall the device.
4 After uninstalling, click the [Start ] button on the taskbar, and then open [Samsung Update].
5 In [Drivers], install [Intel Serial I/O Driver].

If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.

Thank you for your feedback!

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