The Preview screen does not appear after opening the Camera app
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
If you do not have the latest version of the Camera app, you may not see the Preview screen after opening the app, and the screen may be black or an error message may appear when you press the camera’s Capture button.
You can solve this problem as follows:
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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