My Bluetooth mouse responds slowly while I am using it

Last Update date : Feb 03. 2026

Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

This problem occurs because of a compatibility issue between the Intel platform and some features of the operating system (different methods of awakening devices from sleep mode).

Note: The same problem occurs with other companies’ products.

You can solve this problem as follows:

1 Right-click the [Start] button on the taskbar, then find and open [Device Manager].
2 In Device Manager, click [System devices].
3 Find and double-click [Thunderbolt(TM) controller].
4 When the [Properties] window opens, in the [Power Management] tab, uncheck [Allow the computer to turn off this device to save power], then click the [OK] button.

If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.

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