Unable to register/connect to a Bluetooth device in the SmartThings app
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
If you are unable to register or connect to a Bluetooth device, follow these steps:
- Make sure the Bluetooth device is turned on.
If your mobile device is set to “Airplane Mode”, disable it.
- Make sure your Bluetooth device is within range.
- Make sure Bluetooth is turned on your Bluetooth device.
- Make sure the device you are trying to search for is findable by other devices.
- Press “Find” in the Bluetooth settings on your mobile device and see if the device you wish to connect to is visible. If the device is visible in Bluetooth settings, connect to the device.
- If the device is shown as already connected, and you are still unable to connect, delete the device and try reconnecting again.
Please note: For instructions on setting up your Bluetooth connection, see the manual provided with your device.
1. Delete the registered device from SmartThings
Step 1. Tap ¨Devices¨ to see your devices.
Step 2. Press and hold the device you want to delete.
Step 3. Tap ¨Edit¨.
Step 4. Tap ¨Delete Device¨.
2. Re-register the device following the initial device registration procedure
Step 1. Tap More (+) at the top of the screen.
Step 2. Tap “Device” to add a device.
Step 3. Tap the type of device you would like to add.
Please note: If you have registered a Bluetooth device but cannot see it, please check the path below: SmartThings > Devices tab > Personal devices.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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