Will SmartThings data be deleted after a factory reset on your Samsung mobile device?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
When you perform a factory data reset on your smartphone, all SmartThings data registered on the device will be reset.
If you sign into SmartThings using your existing Samsung account, a list of registered devices is retrieved from the server. Devices on the list can be used without having to be re-registered.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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