Try this out if your phone
isn’t charging properly!
Do you have any questions or issues charging your device?
Learn how to troubleshoot various charging error.
Step 1. Go to Device care in Settings and tap Battery.
Step 2. Tap Charging settings.
Step 3. You can confirm charging settings, such as Fast charging and Fast wireless charging.
※ 'Fast charging', 'Super fast charging', and 'Fast wireless charging' should require a power adapter, power cable, and accessories that support the function.
※ Wireless charging is only supported in certain Galaxy models, and wireless charging pads are sold separately.
※ In some Galaxy models, 'fast wireless charging' is supported, which is faster than 'wireless charging'.
※ Charging options may vary depending on Galaxy model.
Is your phone charging slowly or not charging at all?
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Take a break and let your smartphone rest while charging.Browsing the Web, watching a video, and playing games while your phone is charging will lead to slow charging due to overheating prevention.
In fact, if multiple apps are running simultaneously or connect to other devices, which consume more energy than what is being charged, the battery may deplete. -
Check your settings if fast charging is not working properly.If fast charging is not working, check your settings to see whether the fast charging options are enabled or not.
01. Go to ‘Battery and device care' in ‘Settings’ and tap 'Battery'.
02. Tap ‘More battery settings’.
03. Check the status of 'Fast charging', 'Super fast charging', and 'Fast wireless charging' under the ‘Charging’ category on the bottom.
※ You cannot fast charge your phone using a regular power adapter.
※ If fast wireless charging is not working, check your settings as listed above and make sure you are using a fast power adapter. -
Charge at room temperature.If the temperature of your environment is too high or too low, the device’s safeguard may slow down the charging speed.
We recommend charging your device at room temperature for fast, stable charging. -
Use a power adapter.If you are charging with a power cable connected to a computer, the voltage will be less than that of a power adapter, resulting in a slow charge. For the best results, we recommend using a power adapter.
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Check for foreign objects or moisture.- If there is a foreign object stuck inside the charger port or power cable, the device's safeguard may shut off charging for its protection. With a soft brush, remove the foreign object and try charging again.
- For wireless charging, if there is a foreign object located between the device and power adapter, the charging may be slowed. Remove the foreign object and try charging again.
- If there is any moisture detected inside the charger port or power cable, the device's safeguard will notify you that moisture is detected and will shut off charging.
Try again after the moisture is removed.
※ If moisture is detected (water drop icon), unplug the power adapter from your device. Charging with moisture can lead to charger port corrosion and damage to the device. If the charger port corrodes, visit your nearest Samsung Service Center for device repair. -
Check the power cable connection.Charging may be slowed if power cable is not properly connected to the device or power adapter, if the connector pin is altered due to long periods of use, or if the surface is corroded due to foreign objects.
If charging continues in this state, the device may be damaged or may overheat. We recommend visiting your local Samsung Service Center for advice.
Will the phone not turn on after connecting the power adapter?
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If the battery is completely depleted, wait until it is 1% charged before turning it on.If the battery is completely depleted, the power will not turn on immediately even if the power adapter is connected.
Let it charge for a few minutes, and let it reach 1%, before turning it on.
Is the phone overheating while charging?
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Did it stop charging?Both the device and the power adapter can rise in temperature while charging.
This is completely normal.
If the temperature reaches beyond or below a certain level, charging may be shut off to protect the device. -
Did you use the phone while charging?The device may overheat if you started charging without closing certain apps. If you think the device is overheating, close all running apps and unplug the power adapter. Resume charging once the device has cooled down.
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Overheating near the charger port.If the power cable or the device's charger port is damaged, it may overheat.
Replace it with a new power cable or visit a Samsung Service Center to have it repaired. -
Device overheating while wireless charging.Check for any foreign metallic or magnetic objects located between the device and the power adapter, remove the object and separate the device from the power adapter.
Resume charging once the device has cooled down.
If the device is charged with its case on, it may overheat due to confined space. Resume charging after removing the case. -
Charging in a hot temperature environment.If charged in a hot environment, such as inside a car on a hot summer day, charging may stop protecting the device.
Try charging in a cooler environment.
※ Menu names, paths, and screen layouts may vary depending on your device model, software or app version.
RC01_Static Content : Hide call number function
